Shipping Policy

ONLINE SHIPPING POLICY

Shipping Times and Cost

Online shipping fees will automatically be charged at checkout.

FedEx ground shipping (3-7 days) within North America fee is $35.

FedEx Express shipping (2-4 days) within North America fee is $50.

You will be asked to select the shipment method you would prefer at checkout.

Shipping charges are not refundable.

A signature is required for all deliveries and therefore cannot ship to PO Boxes. Please remember we cannot have your shipment delivered if someone is not available to receive it.

Orders will take up to 48 hours to process, not including holidays. Once the order is ready to be shipped you will be notified by email with a FedEx tracking number.  Online availability may not be accurate and we will notify you before shipping any partial orders.

Orders cannot be cancelled once it has been confirmed.

Allow 2-7 days delivery timing for ground shipments. Allow 2-4 days for express delivery. Some exceptions may apply for out-of-delivery-area addresses. Delivery time is estimated from the time your order is shipped. Potential delays may be communicated. 

MARLOWE is not responsible for shipping delays, lost or damaged merchandise once it is with the shipping carrier.

From time to time, we run free shipping promotions. Please note that free promotions will be applied to your order at checkout.  In the event you need to return an item you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free).

Duties and Taxes

Your order may be subject to import duties. MARLOWE is not responsible for these charges and are the responsibility of the customer.

Local sales taxes will be calculated and charged at checkout.

We are currently shipping within Canada and the United States.

Purchases are made in your country currency.